Citizens Charter :: Department of Justice - Republic of the Philippines :: Tel: (+632) 523 8482, (+632) 523 6826

Citizen's Charter

1. VISION, MISSION, PLEDGE, MANDATE AND FUNCTIONS

2. TELEPHONE DIRECTORY

3. LIST OF FRONTLINE SERVICES

1. Petition for Review

1.1. Filing of Appeal/Petition for Review

1.2. Walk-in Query on the Status of Case on Appeal and Petition for Review

1.3. Request for Certification on the Status of Case on Appeal/Petition for Review

1.4. Request for the Issuance of Certified Photocopy of Resolution (Resolved Cases on Appeal/Petition Review)

2. Filing of Application as Witness Under the Witness Protection Program (WPP)

3. Internal Affairs Unit Services

3.1. Filing of Administrative/IAU Compliant

3.2. Filing of Additional/Supplemental Documents Subsequent to Filed Administrative/IAU Complaints

3.3. Follow-up of Administrative/IAU Complaint Filed

3.4. Request for Certificate of No Pending Administrative/IAU Case

4. Legal Services

4.1. Filing of Non-Immigrant Visa Application Under Section 47(a)(2) of the Philippine Immigration Act of 1940, as Amended

4.2. Filing of Anti-Dummy Application (*Authority to Employ Foreign Technicians)

4.3. Immigration Look-Out Bulletin Order (ILBO) and Allow Departure Orders (ADOS)

4.4. Certification of Not The Same Person (NSTP)

5. Board of Claims

5.1. Filing of Application for Compensation under Republic Act 7309 (Victims Compensation Program)

5.2. Payment of Compensation under Republic Act 7309

6. Records Management Services

6.1. Request for Certified True Copy/Photocopy of Document

6.2. Delivery of Documents Addressed to DOJ Offices/Personnel

7. Human Resource Services

7.1. Filing of Application for Employment

7.2. Filing of Application for On-the-Job Trainee (OJT)/Internship

8. DOJ Action Center

8.1. Legal Counselling

8.2. Mediation

8.3. Legal Documents

8.4. Legal Representation

9. Cash and Disbursement Section

9.1 Payment for the following:

9.1.1 Legal fees for Non-Immigrant Visa Application Under Section 47(a)2 of the Philippine Immigration Act of 1940, as Amended;

9.1.2. Legal fee for Anti-Dummy;

9.1.3. Legal fees for issued certifications from Legal Staff.

9.1.4. Clearances issued by the National Prosecution Service for:

9.1.4.1. Local employment

9.1.4.2. Foreign Employment

9.1.4.3. Foreign travel

9.1.4.4. Firearm license

9.1.4.5. Permit to carry firearms

9.1.4.6. Business Permit

9.1.4.7. Retirement/resignation/registration

9.1.4.8. Certification re: Case status

9.1.4.9. Certified true & photocopy of documents

9.1.5. Regular Accounts (Refund of cash from cash advances issued to personnel thru check payment and over payments of salaries and emoluments).

9.2. Claiming of Checks (Board of Claims)

10. Board of Pardons and Parole

Follow-ups by prisoners’ family, relatives and other parties-in-interest on the status of their petitions or applications for parole or executive clemency.

11. National Prosecution Service

11.1 Filing of Criminal Complaints for Preliminary Investigation (P.I.) or Inquest Procedings

11.2 Request for Certifcation of the Status of Case - Preliminary Investigation, Automatic Review and Petitions for Review (includes motion for reconsideration) / Clearance

11.3 Request for the Issuance of Certified True Copy of Resolution and or Certified Machine Copy/Certification as Submitted Records for Case on Preliminary Investigation (PI), Inquest, Automatic Review and Petitions for Review (includes Motion for Reconsideration)

11.4 Walk-in Query on the Status of the Cases on Preliminary Investigation (PI), Inquest, Automatic Review or Appeal/Petitions for Review (includes Motion for Reconsideration)

4. CITIZEN's CHARTER - NCR

5. CITIZEN's CHARTER - REGIONAL

6. FEEDBACK FORM

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