Citizen's Charter

1.  VISION, MISSION, PLEDGE, MANDATE AND FUNCTIONS

2.  TELEPHONE DIRECTORY

3.  LIST OF FRONTLINE SERVICES

A.    LAW ENFORCEMENT SERVICES

1.    Prosecution Services

1.1.    Preliminary Investigation (PI)

1.1.1.   Filing of Complaint for Preliminary Investigation
1.1.2.   Walk-in Query on the Status of Complaint/Case on Preliminary Investigation
             and Inquest
1.1.3.   Request for Certification on the Status of Case for Preliminary Investigation
1.1.4.   Request for the  Issuance of  Certified Photocopy of Resolution (Resolved Cases
             on PI and Inquest)

1.2.    Petition For Review (PET REV)

1.2.1.    Filing of Appeal/Petition for Review (Pet Rev)
1.2.2.    Walk-in Query on the Status of Case on Appeal and Petition for Review
1.2.3.    Request for Certification on the Status of Case on Appeal/Petition for Review
1.2.4.    Request for the Issuance of Certified Photocopy of Resolution (Resolved Cases
              on Appeal/Petition Review)

2.    Witness Protection, Security and Benefit Services

2.1.    Filing of Application as Witness Under the Witness Protection Program (WPP)

3.    Anti-Cybercrime Services

3.1.    Reporting of Cybercrime Incidents

B.    LEGAL SERVICES

1.    Filing of Non-Immigrant Visa Application Under Section 47(a)(2) of the Philippine Immigration Act of
       1940, as Amended

2.    Filing of Appeal for Tax Ordinances And Revenue Measures

3.    Request for Legal Opinion

4.    Application for Alien Registration Certificate

5.    Request for Legal  Assistance at DOJ Action Center (DOJAC)

5.1.    Phone-In Calls
5.2.    Walk-In Clients
5.3.    Letter/Email Requests and Indorsements
5.4.    Request for Mediation

C.    CORRECTIONS SERVICES

1.    Pardon and Parole Services

1.1.    Request for Parole

2.    Victims Compensation Services

2.1.    Application for Victims’ Compensation

D.    SUPPORT SERVICES

1.    Public Relations Services

1.1.    Request for Students’ Educational Tour/Orientation
1.2.    Assistance to Public Queries
1.3.    Request for Interview on DOJ Related Concerns

4.  FEEDBACK FORM