DOJ launches enhanced Citizens' Charter

10 March 2015

The Department of Justice is set to launch its Citizens' Charter version 2.0 towards transparency and good governance in line with the President’s advocacy of “tuwid na daan.”

The move will enhance public service delivery, prevent corruption and reduce bureaucratic red tape in compliance with R.A. No. 9485 also known as the “Anti-Red Tape Act of 2007.’

“The DOJ Citizen’s Charter will clearly demonstrate our ability to render quality service to the Filipino people and continually improve our service delivery processes,” Secretary Leila De Lima said.

“It is but just to provide the public the service they deserve.  This is a milestone in good governance,” the Secretary further stressed.

The DOJ Citizen’s Charter contains basic information about the Department and the service transactions of its over 20 frontline services which includes the Legal Services (including DOJAC), Corrections, the  National Prosecution Service (NPS) including the   Office of Cybercrime (OOC) and Witness Protection, Security and Benefits Program (WPSBP)  as well as Support Services. A feedback mechanism is, likewise, provided to improve service performance and to serve as motivation to employees.

Four (4) frontline services of the National Prosecution Service (NPS)-Docket Section were previously posted at the DOJ website

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