The Department of Justice announced the completion of the first-ever Time and Motion Study of the Bureau of Immigration as part of the ongoing efforts to improve the public service and implement ICT reforms in the Bureau.
The study covers the processing of passengers at NAIA Terminals 1, 2, 3 with the purpose of utilizing scientific methods to staff and schedule immigration officers in the counters.
"The DOJ, while heeding the call for accountability in government and putting the pressure on the corrupt, continues to work on institutional and systemic solutions in the justice sector," said Secretary of Justice Leila M. De Lima. "The findings and recommendations in the study will go a long way in good governance."
A time and motion study is basically a systematic observation, analysis, and measurement of the separate steps in the performance of a specific job for the purpose of establishing a standard time for each performance, improving procedures, and increasing productivity.
BI Commissioner Siegfred B. Mison said that "The BI has always seen the lack of forward planning in terms of capacity given the increasing traffic in our airports. We intend to implement strategic solutions to address persistent issues of resources and integrity."
Scientific time and motion allows management to immediately pinpoint information needed in organizing operations that affect passenger processing issues.
"The whole ICT team of the DOJ and BI are incubating a range of solutions to manage our borders through technology," said DOJ Chief Information Officer and Assistant Secretary Geronimo L. Sy. "We shall endorse the document to the relevant oversight agencies including the DBM for action," he added.